← Back to store

Privacy Policy

Last updated: October 27, 2026

LojaMundo ("LojaMundo", "we", "us" or "our") operates the website lojamundo.com and its mobile application (together, the "Service"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By using the Service you agree to the practices described here.

1. Information We Collect

Information you provide to us. When you create an account, place an order, subscribe to our newsletter or contact support, we may collect your name, email address, phone number, shipping and billing address, and the content of your messages. Payment card details are collected and processed directly by our payment service providers; we do not store full card numbers.

Information collected automatically. When you visit the Service we automatically collect technical data such as your IP address, device type, operating system, browser type, language, referring URL, pages viewed, time spent, clicks and approximate location derived from your IP address. We collect this using cookies, pixels and similar technologies (see Section 4).

Information from third parties. We may receive information about you from payment processors, delivery partners, fraud-prevention services and advertising platforms such as Meta and Google, for example confirmation that a payment succeeded or that you arrived at our site from an advertisement.

2. How We Use Your Information

  • To process and deliver your orders, send order confirmations and shipping updates, and provide customer support.
  • To create and manage your account and remember your preferences such as language.
  • To send promotional emails, coupons and product updates where you have signed up or where permitted by law. You can opt out at any time using the unsubscribe link in any email.
  • To measure and improve the performance of the Service and of our advertising campaigns.
  • To detect, prevent and investigate fraud, abuse and security incidents.
  • To comply with legal obligations, including tax, customs and consumer-protection laws.

3. Legal Basis

Where applicable law requires a legal basis for processing, we rely on the performance of our contract with you (to fulfil orders), your consent (for marketing communications and non-essential cookies), our legitimate interests (to secure and improve the Service and to market our products) and compliance with legal obligations.

4. Cookies, Pixels and Analytics

We use cookies and similar technologies to keep you signed in, remember your cart and language, understand how the Service is used and show you relevant advertising. In particular we may use:

  • Meta Pixel (Facebook and Instagram) to measure the effectiveness of our advertisements and to show you ads based on your visit to our site.
  • Google Analytics and Google Ads to understand traffic and conversions.
  • Essential cookies required for the Service to work.

You can control cookies through your browser settings. You can manage advertising preferences at Facebook Ad Preferences and Google Ads Settings, and opt out of Google Analytics using the Google Analytics opt-out add-on. Disabling cookies may limit some features of the Service.

5. How We Share Information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate the Service, such as hosting, payment processing, shipping and logistics, customer-support tools and email delivery. They may use your information only to provide services to us.
  • Advertising and analytics partners such as Meta and Google, as described in Section 4.
  • Customs and government authorities where required to import and deliver your order or to comply with law.
  • Professional advisers and authorities when necessary to protect our rights, investigate fraud or respond to lawful requests.
  • A successor business in the event of a merger, acquisition or sale of assets, subject to this Policy.

6. International Transfers

We source products from stores in the United States, United Kingdom, Europe and Asia and use service providers located in several countries. Your information may therefore be transferred to and processed in countries other than your own. We take steps to ensure such transfers are protected by appropriate safeguards.

7. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service, resolve disputes and comply with legal, tax and accounting obligations. Order records are typically retained for the period required by applicable law. Marketing data is retained until you unsubscribe or ask us to delete it.

8. Security

We use industry-standard safeguards including HTTPS encryption, access controls and PCI-DSS-compliant payment providers to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to receive a copy of your data in a portable format. You may also unsubscribe from marketing emails at any time. To exercise these rights, contact us at support@lojamundo.com. We may need to verify your identity before responding.

10. Children's Privacy

The Service is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

The Service may contain links to third-party websites and apps, including app stores and social networks. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

LojaMundo
Email: support@lojamundo.com
Website: lojamundo.com